Roadside Assistance Support

What Agents Can Anticipate:

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• Be ready for round-the-clock inbound calls, providing roadside assistance and addressing service requests from our clients' customers or account representatives. These requests may include assistance with:

  • Vehicles that won't start

  • Flat tire(s)

  • Keys locked inside a car

  • Vehicles out of gas

  • Vehicles involved in accidents

• Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs

• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.

• Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives

• Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services

• Probe to identify the need of the customer based on vehicle inoperable situation

• Identify the customer’s location using Google Maps and other client tools

• Provide policy coverage details based on the specific client program

• Secure a Service Provider to assist the customer, based on the parameters of the policy’s program

• Provide status updates to customers calling after the initial request for assistance was processed