Energy Supplier Support
What Agents Can Anticipate:
​
-
Responding to general inquiries
-
Describing the booking options
-
Explaining billing process and options
-
Accepting and processing requests for information materials
-
Researching and resolving customer complaints
-
Billing clarification questions
-
Transferring calls to Client customer service when required
-
Additional services as mutually agreed upon by Client
Capabilities of Top Performing Agents for this Program
-
Deliver fluent written and verbal English
-
Outstanding problem-solving skills
-
Agents will need to have sales ability, able to multitask and take quick notes, and have a knowledge of geography.
-
Displays patience, empathy, an ability to manage stress, the ability to work under pressure
-
Skilled and efficient in writing and verbal communication
-
Provides knowledgeable, friendly and eloquent customer service
Equipment Requirements
PC Requirements:
​
*No Chromebooks or Mac systems are capable
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or Windows 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
​
**Any other equipment needed will be listed in the Opportunity Announcement**
Available Hours
Monday- Friday 8:00 AM – 11:00 PM EST
Sunday – Saturday 9:00 AM – 9:00 PM EST
Client requests agents service 20 hours per week, 5 hours Sat and/or Sun
​
Starting Pay: $12.50 per hour
​
​