Cruise Line Support

What Agents Can Anticipate:

Responding to general inquiries
Describing the booking options
Explain billing process and options
Accepting and processing requests for information materials
Researching and resolving customer complaints
Billing clarification questions
Transferring calls or to other client-designated internal support departments or client account representatives

Capabilities of Top Performing Agents for this Program

Outstanding problem-solving skills
Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
Skill and efficiency in writing and verbal communication
Knowledgeable, friendly and eloquent customer service
Showcasing expert sales techniques and ability to overcome customer objection

PC Requirements:

*No Chromebooks or Mac systems are capable

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.

64 GB total Hard Drive or higher.

4 GB of RAM or better

USB VoIP Headset.

Windows 8.1 or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

**Any other equipment needed will be listed in the Opportunity Announcement**

Available Hours

Monday- Friday 8 am- 9 pm EST

Saturday- Sunday 9 am- 6 pm EST

Client requests agents service 20 hours per week, (3 hours) required on a Saturday or Sunday

Starting Pay: $12.50 per hour (Customer Service)